Commercial airlines, which provide transportation needs of the people, first of all profit from the sale of their tickets. This performance of airlines in terms of the flight of the & # 39 is a neodymium & # 39; emnay part of its continuous operation. Indicators tickets on the airline's flights are usually predetermined by the authorities as an assessment of their effectiveness.
Basically the airline – is a company that provides air transport services for people and things. This is possible, if the airline operations focus on transportation. Some airlines have their own private planes, while others rent them only for a specified period. Depending on the market, which they serve, airlines can be classified as intercontinental, internal or inland.
Commercial passenger airlines usually give tickets to its passengers as proof of purchase seats on the plane. A ticket that has been issued, – this is the document that you want before the & # 39; to reveal to employees the airport to the passenger received a boarding pass at the airport. Without both the passenger will not be entitled to board the aircraft.
As proof of sale is always monitored issuing tickets. In the same way, figures reflecting the income from the sale is automatically fed into the data base of the airline to airline managers can analyze and evaluate. In order to transfer thousands of digital numbers, which are likely to be found in the information database, metrics are often used as a measure of efficiency. It is important that the leaders of airlines must be able to identify those measures that are important to them. Predefined performance must comply with the achievement of organizational goals and should be communicated to all organizational levels.
Performance in terms of airline tickets can also be assigned parameters. If these indicators are located on the board, which represents the various airlines operating categories, they can be useful to assist managers in making decisions. To ensure balanced assessment can identify and use the metrics of the various operational points of view. For example, measures such as total revenue from tickets, the total amount of the refund for the canceled tickets or salary on airfare agent, can be used as indicators in the financial perspective. On the other hand, indicators that reflect how customers perceive the carrier, can be classified depending on the client. These indicators may include payment for benefits back or pay for lift tickets. Finally, internal processes in obtaining tickets should also be assessed by indicators such as errors in the design of tickets and the cost of training employees and the income received from the training.
Unfortunately, for the airline passenger airline industry is one of the most sensitive sectors of the world's consumers. ticket sales decline was often a problem even for major airlines. There are many factors that can cause this; among them – increasing the cost of air travel, air safety hazard, customer preference for ground travel and even the weather & # 39; e. With this in mind, it becomes even more important that the leaders of the airlines regularly looking indicators of airline tickets, to help them decide what to do.