Gone are the days when you have to physically visit or call the airline to book tickets only. This is because in many technological advances that have come to life, the system is significantly improved. If you want to book tickets for certain business trip or holiday trip with family & # 39; it, all you have to do is go online and book a flight reservation. Pretty easy, right? However, this convenient system does not exist without the implementation of key performance indicators of airline reservation or key performance indicators airline reservation.
It would be surprising to find the key performance indicators in a business setting. However, you may be surprised to know that they are also required by the airline. Simply put, the key performance indicators are not really out of place in the airline. This is because these indicators exist to measure the current state of any company in any industry in accordance with the goals and objectives that were set at the time of its founding. Similarly, there is a need in the implementation of the KPI for booking flights.
In its simplest form, the table could be estimates as to measure, known as the metrics that determine the current state of the company in relation to the goals and objectives that were set at the time of the founding and early years of the company. Now there are many measures which can include display, and it even seems reasonable to do so, to make it so that it was. However, this should not be at all, because the presence of a plurality of indicators simply complicate the entire process. When many indicators would also be difficult to interpret and present all of these measures are agreed. Thus, it would be wiser to follow a few simple metrics and KPI.
For the most part, as in any business or industry, these checkpoints will actually be grouped according to the functions and needs. The following categories would make great additions to the scoreboard airlines: financial perspective, customer perspective and internal perspective. Still need to group these indicators, to ensure the correct direction and evaluation of the measures.
A figure that should be included in the financial perspective – is the compensation of the ticket agent. Now booking airlines really can do online, so no need to hire Ticket agents, is not it? Wrong. Ticket agents still need to employ in order to control the whole process. You would not want to issue duplicate tickets or leave to their clients right now? It will simply lead to customer dissatisfaction.
As for the customers in terms of customers, the fee for seat advantage is a good metric. There are passengers who prefer a certain place, and their service is usually paid. This indicator should be included to assess satisfaction with the service. Errors in the design of tickets to be included in the metrics for internal perspective. Errors must be measured so that they are minimized in the long run.
These are just some KPI booking airlines, which must be included in your scoreboard. With the support of your airline's success will be the next logical step.