"Small men believe in success, believe in circumstances … Strong men believe in cause and effect." – Ralph Waldo Emerson.
Well, you ask, "What does business to unethical cash collecting?" To explain this, I am happy to share my recent personal experience, so just keep reading …
Recently, due to the poor state of health of the child, I immediately flew home from a seminar in Melbourne with a major Australian airline. Because of their frequent flyer member of a return ticket for the next day, I did not expect major problems. I was wrong! I was told that I was lucky; The next flight was also the last two places, but I had to pay for a new ticket. Well, there's nothing wrong with that, except that offer one-way ticket was 30% more expensive than my return ticket. It is clear that our happiness was not the same. It has great negotiating skills did not move one employee care services. They could not adjust my existing ticket, shows empty. I offered to upgrade on frequent flyer "millions" – could not do. I offered to pay cash for the difference in price – could not do it. I asked for credit for my unused ticket (this was early) – could not do. Now I was sweating with frustration. I felt like I was more desperately seeking a mutually satisfactory deal, and they seem to be less interested to even discuss it. It was a deal "Take or leave it!" I commented on the difference in price – they recommended the cheaper competitor at next boot.
My luck was still with me. They also had two seats that were left in the next flight. Their one-way ticket was 35% more expensive than my original return ticket. I asked them the usual price of a return ticket – it was 33% cheaper! Well, I'm confused. I said it did not make sense. Apparently, it happened. Look, for the third (traditionally the cheapest) competitor in this day canceled flights and many passengers switched to airlines for flights (of course, they had to buy new tickets). This small temporary crisis gave the airline B the opportunity to benefit, so they immediately increased the usual tariffs to the highest rates (almost never used). I was stupid, but it was not to be. Apparently, this is how businesses operate.
As a customer, which is going through a crisis, I chose the "lesser evil", so went back to its original airline. 20 minutes after the first meeting with them, they just need to "one" place for a special price. May confusion doubled – given the price was $ 36 higher than 20 minutes ago. My comments (the content of which I leave to your imagination) met with their firm "This is what the computer says." Initial customer service man (who was sitting next to a woman the customer service that I have now served) said he could not remember quoting the first price. "It is impossible, – he said – the computer does not make mistakes." "Take it or leave it", they did not care. With great frustration and very intense emotions and airlines, I gave them my credit card for official people.
During the landing, I tried to visualize the treatment is not often found in airline. Once on the plane, my confusion quantum leaped! Third place was empty!
I asked the flight attendant a final question: "were all written from scratch?" The sight of her face said that I was not really, but she just said: "They are obviously available!"
"I can see it, but please, I'm sorry for the confusion – I was told 25 minutes ago when I bought that my place was the last available." Now it was my turn to watch the expression on her face. "Sorry, but we have nothing to do with the ticketing area," – was the short answer.
Now you see how these hidden methods of collection of cash may be associated with your business?
Unethical collection of funds is not necessarily associated with unethical methods of debt collection. It is surprising that many well-known companies around the world use unethical methods to collect cash to increase your cash flow, starting with the fast-paced bank payments to "purchased on the site of" tickets.
Monetary income from this practice may be billions of dollars to multinational companies – such as banks. However, whether such a business? Will these companies still receive a great cash income, as well as something more valuable, as the trust of our clients / customers adseyvayuchy all unethical cash collecting techniques?
Now ask what you are doing these 10 mistakes in your business:
- Or your business is built on ethical business codes?
- You put care / services to its customers as a top priority in your business?
- Are you looking for quick con & # 39; yunkturnyya revenues, despite the fact that your customers want / need?
- Do you put a monetary benefit to our clients' trust and integrity of your business?
- Do you have enough flexibility in dealing with your customers?
- You were right to disclose and warn clients / customers of the administrators / untimely penalties?
- You sell your products / services at different prices to different people?
- Do you believe that your customers do not compare notes with others?
- Do you believe that to be successful you need to be an entrepreneur-peraborchykam?
- You pay for your products / services months before their delivery / use?
All these small practices may seem a standard way of doing business, but remember that the 21st century – this is the era of information. Bad news travels fast and hard. Consumers are becoming very informed, and with the increase of the Internet, they are beginning to filter out bad business practices by publicly exposing them to others. You'd better sift them with your business and keep themselves in his field example?